Strategy Rooted in Hospitality
The most successful wine and spirits brands don't just sell products—they create lasting relationships. I work with wineries, distilleries, and hospitality-driven brands to develop customer experiences that drive loyalty, increase lifetime value, and create predictable recurring revenue. From membership strategy and retention programs to customer experience and operational efficiency, my focus is helping brands build stronger connections with their customers while achieving measurable business growth.
A Practical Approach to Growth
Step 1 — Discover: We evaluate your current business, customer journey, and growth opportunities.
Step 2 — Strategize: Together we develop a customized plan aligned with your goals.
Step 3 — Implement: Build systems, programs, and experiences designed to drive results.
Step 4 — Optimize: Measure performance and continuously refine for long-term success.
We make things that work better, last longer., and build brand loyalty.
Membership & Club Strategy — Build or refine wine club and subscription programs that drive retention, engagement, and recurring revenue.
Customer Retention — Identify opportunities to improve member loyalty, reduce attrition, and strengthen customer relationships.
DTC Growth Strategy — Develop scalable plans for customer acquisition, conversion, and long-term growth.
Customer Experience — Create hospitality-focused experiences that transform customers into brand advocates.
Ecommerce Optimization — Improve online customer journeys, membership enrollment, and purchasing behavior.
Team Development — Support leadership teams with operational processes, customer service standards, and employee training.
Featured product
Wine Clubs • Hospitality • Ecommerce • Customer Experience • Retention Strategy • Membership Growth
15+ Years in Hospitality & DTC | Millions in Direct-to-Consumer Revenue Managed | Luxury Wine & Spirits Experience | Proven Membership Growth Strategies
Helping wineries and distilleries increase revenue, strengthen customer loyalty, and build sustainable membership programs through strategic DTC growth.
What our clients say
recent reviews
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S
Best decision I've made
We partnered with EAM DTC Consulting to support our winery's DTC operations and couldn't be happier with the results. The process was seamless, professional, and tailored to our business. Highly recommend for wineries looking to elevate their wine club and customer experience.
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M
Extremely Professional
EAM DTC Consulting was professional, responsive, and incredibly easy to work with. Their industry expertise and attention to detail made the entire process a breeze. Highly recommended for any winery looking for knowledgeable DTC support.
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J
Very satisfied
We’re passionate about making great wine, but building a successful DTC business felt overwhelming. Elizabeth was an incredible resource, helping us create a clear strategy that fit both our goals and our budget. Her expertise, creativity, and genuine investment in our success made all the difference.